2 years warranty

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60 days return period

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Qoppel
Transvaalstraat 6RD
2021 RL Haarlem
The Netherlands
info@qoppel.com
020-2101046

Thank you for visiting our website www.qoppel.com, the website of Qoppel (Chamber of Commerce nr 85074063). By using our website you can leave personal details with us. How we do this and what you have to think about it are described in this privacy and cookie policy.

WHAT PERSONAL DATA DO WE COLLECT AND WHEN
When you purchase a Qoppel product from our webshop or indicate that you would like to receive messages from us, we ask you to provide certain personal data.

These personal data can be:
Your contact information, including name, e-mail, phone number, and physical address;
Personal characteristics, including gender and date of birth;
Your payment details;
Your credit card details which we receive anonymously from our payment service providers;
Your personal preferences such as marketing and cookie choices;
Personal data may also be collected when you use www.qoppel.com and such data may be transmitted to us by the technology platforms that provide the service to you. For example, your internet browser or mobile devices may share certain data with us as these devices interact with www.qoppel.com. You can find more information about this in the section on cookies. This data includes:
Device IDs, location data, browser, network provider, operating system, screen resolution, and the support of web technologies in your browser such as flash and java;
Cookies, IP addresses, data that identify your internet browser and its version, and web beacons and tags;
If you visit qoppel.com on your smartphone, we also receive data on the make and model of your smartphone, input method (e.g. touch screen), and active operating system.

YOUR CONTROL
Internet browsers or mobile devices often provide additional means by which you can control when your device collects or shares certain types of information. For example, your mobile device or Internet browser may provide tools that allow you to control the use of cookies or the sharing of your location. We encourage you to use these tools. Where appropriate, we will ask you for your consent.

WHY AND HOW WE USE (PROCESS) YOUR PERSONAL DATA
We use the personal data we collect from you for the following purposes: To provide the products and services you require: when you use www.qoppel.com, we will use your data to provide you with the product you have selected and to provide you with a guarantee.
For Qoppel’s business operations: we may use the information you provide if this is necessary for our business operations. For example, if you make a purchase, we may use the information for our accounting purposes.
To protect the rights, property, or safety of Qoppel or others: we may also use the information about how you use our website to prevent and detect fraud, abuse, illegal use, and violations of our terms of use and to comply with court orders, governmental requests, and applicable laws.
For general research and analytical purposes: We process data on how our visitors use our website in order to better understand customer behavior and preferences. For example, we collect geographic data because we want to know where in the world Qoppel is popular. Technical information is useful for us because we want to constantly improve our website, for example, to make sure it works on all possible devices.
For other purposes: We may also use your personal data in other ways and in this case, will provide you with specific information about them and, where necessary, ask your permission.

WE ALWAYS PROCESS YOUR PERSONAL DATA ON A LEGAL BASIS. THE LEGAL BASES WE USE ARE:
The processing is necessary for the protection of our legitimate interests. Our legitimate interests include being able to carry out the above purposes.
The processing is necessary for the performance of a contract to which you are a party;
You have given your consent to the processing of your personal data.

SHARING OF YOUR PERSONAL DATA
Qoppel prefers not to share your personal data with third parties. If that does happen, it is for a specific reason. It concerns then:
Third-party service providers who process personal data on behalf of Qoppel, for example, to process credit card and payment data.
Other third parties to the extent necessary to (i) comply with governmental requests and court orders or applicable laws; (ii) prevent the illegal use of our website, (iii) defend ourselves against third-party claims; and (iv) assist in fraud prevention or fraud investigations (e.g. counterfeiting).
Other third parties: for marketing purposes.

PROTECTION AND MANAGEMENT OF YOUR PERSONAL DATA
Encryption & Security: We do our best to process and store your data securely. We use a variety of technical and organizational security measures, including encryption and authentication tools. Your personal data is processed and stored on systems behind secure networks and is only accessible by a limited number of persons with special access rights to these systems.
Retention of your data: We do not keep your personal data longer than necessary for the purposes for which we collect it, except where the law requires otherwise.
Your rights in relation to your personal data: You have the right to access your data, to transfer data, and to restrict, amend or delete that data if the data we have stored is inaccurate or unlawful. You also have the right to object to the processing of your personal data; in particular, you have the right to object to the processing of your personal data for marketing directly addressed to you. In cases where we have obtained your specific consent to the processing of your personal data, you may withdraw your consent. You can contact us about the above by sending an e-mail to info@qoppel.com. Finally, if you consider there to be grounds for doing so, you can lodge a complaint with the Dutch Data Protection Authority about the processing of personal data relating to you by us.

COOKIES
When you use our website, Qoppel receives information from your browser and stores this information. We use various methods, such as cookies, to collect this information, which may include the following (personal) data: (i) IP address; (ii) unique cookie code, cookie information, and information whether or not your device is equipped with software that provides access to certain features; (iii) unique ID, type of device and screen resolution; (iv) domain, browser type and language, (v) operating system and system settings; (vi) country and time zone; (vii) information about your interaction with our site, such as click behavior, purchases and indicated preferences, (viii) access times and referring URLs.
We use cookies to track our customers’ use of www.qoppel.com and to understand our customers’ preferences (such as country and language choices). Our aim is to better serve our customers and improve their online experience. We do not keep the information we obtain from cookies longer than necessary for the purposes for which we collect it, except where the law requires otherwise.

IN GENERAL, THERE ARE THREE CATEGORIES OF COOKIES THAT WE USE ON OUR WEBSITE:
Functional: These cookies are necessary for the basic functionality of www.qoppel.com and are therefore always enabled. This category includes cookies that make the shopping cart and check-out process possible, they help with security issues and regulatory compliance.
Analytical: These cookies allow us to improve the functionality of our website by tracking its usage. In some cases, these cookies allow us to process your request faster and make it possible for us to remember the preferences you have selected. We use Google Analytics. Here you will find a link to the privacy/cookie policy of Google Analytics. You can choose not to be tracked by Google Analytics. Read more about this here.
Tracking: We place marketing cookies on qoppel.com. Third parties may also place marketing cookies on our webshop. We also place marketing cookies on third-party websites.
We may combine the information from these marketing cookies with each other.
We do this so that we can make you offers that are as relevant as possible, based on your online surfing, searching, and purchasing behavior.
With these marketing cookies, we also keep track of which advertisements you have seen. In our shop, you see recommendations, promotions, and advertisements from us.
You may also see our ads on third-party websites.
To keep these recommendations, promotions, and advertisements relevant, we use cookies. These marketing cookies make it possible:
We can keep track of which ads you’ve already seen;
Keep track of how many times you’ve seen an ad;
Keep you from seeing the same ad over and over again;
Track whether you click on the ads;
Track whether you place orders after seeing or clicking on an ad;
Combine your online browsing, search, and buying habits regardless of the device you use;
By combining these characteristics, we can assess your advertising interests and tailor the ads we show you in our online shop and on third-party websites accordingly.

Advertising networks and media agencies act as intermediaries between webshops and advertisers. The marketing cookies of these parties make it possible:

We can show you advertisements from third parties;
Our advertising partners can combine your preferences at qoppel.com with the information they collect when you visit other websites.
For the cookies that these parties place for marketing purposes, we refer you to the statements on the websites of these parties. Because these statements can change regularly, we advise you to consult these privacy and cookie statements regularly.

The following parties place cookies and/or other techniques through our webshop.

Facebook
Google
LinkedIn

For more information about cookies and disabling them, please visit www.allaboutcookies.org.

CHANGES TO OUR PRIVACY & COOKIE POLICY
If we review our privacy & cookie policy, we will post the changes on our website. If it is legally required to ask for your permission or inform you before implementing the changes, we will do so. This privacy & cookie policy was last amended on 5 July 2020.

QUESTIONS AND FEEDBACK
We welcome all questions, comments, and concerns regarding this Privacy & Cookie Policy and our privacy practices. Please contact us by regular mail (Qoppel, Attn: Privacy Officer, Transvaalstraat 6RD, 2021 RL, Haarlem, The Netherlands) or e-mail to info@qoppel.com.